Opal London.
Opal London are a highly successful Company that specialises in designing, sourcing and distributing products for body care. Members of the Giftware Association, their clients include most leading department stores plus many small independent retailers. They frequently earn awards and great press reviews for innovative design ideas. The company has always had a philosophy of using information technology to provide cost effective business solutions.

Opal London have developed a very successful, working business relationship with Alphasoft for many years. Alphasoft's strategy of continued improvement through ongoing support and development of systems has proved mutually beneficial.

All aspects of the business cycle are supported by Opal's IT systems from innovation, through buying and production to order processing, billing and management information. Stock requirements are continually monitored; purchase orders are raised and send by e-mail to suppliers all over the world. Buyers are able to connect to the head office using laptops. Customer's orders (account or mail order) may be processed by various means including email. Orders may be part fulfilled with back ordering an option. At trade shows orders are processed using sophisticated scanning system, which is the downloaded to the head office server. A bill of materials module allows Opal to manage and out source their own production of items and gift packs. They have been able to adapt to their own customer's needs for example providing custom EDI (electronic data interchange) services for the CENPAC group. The company and its clients are also served by a rich and highly flexible management information reporting system. They expect to benefit this year by being among the first businesses to file their payroll year end returns electronically.

Al together this partnership, using Alphasoft's systems and software development specialists, has enabled Opal London to remain a highly successful leader in their field. Kate Owen, Joint Managing Director and current Chairperson of the UK Giftware Associated says: “We have been well served by Alphasoft for many years. Their highly flexible approach has enabled us to benefit from systems tailored to meet our exact needs."

For more information about Alphasoft's cost effective IT solutions please contact us on 020 7384 4980 or email: sales@alphasoft.co.uk